Frequently Asked Questions

Everything you need to know about your PiPi Tea experience.

Where does PiPi Tea source its ingredients?

We source our premium tea leaves and botanicals directly from sustainable, organic-certified farms in Fujian, Darjeeling, and Shizuoka to ensure the highest quality and freshness.

How long will it take for my tea to arrive?

Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for those who need their caffeine fix faster.

Can I return tea products if I don't like the flavor?

Due to food safety regulations, we cannot accept returns on opened tea pouches. However, if you are unsatisfied with your first order, please contact our support team within 14 days for a potential replacement or store credit.

Are your tea bags compostable?

Yes, our pyramid tea bags are made from plant-based PLA material, which is 100% biodegradable and commercially compostable, ensuring no microplastics in your cup.

How should I store my tea to keep it fresh?

To maintain optimal flavor and aroma, store your tea in a cool, dry place away from direct sunlight and strong odors. Our resealable foil-lined pouches are designed specifically for this purpose.

Do you offer international shipping?

Currently, we ship to the United States, Canada, and the UK. Shipping rates and delivery times vary by location and are calculated automatically at checkout.